Digital intuition for Enterprise
Cogito Dialog™ is software that provides real-time in-call analysis of telephone interactions with customers. Agents see a ‘heads up’ display showing customers’ engagement and distress levels, notifications of adverse conditions requiring action, and feedback on their own speech behavior.
Cogito Central™ is software that enables continuous scoring of customer interactions for engagement and distress across an organization. It supports combining behavioral data with traditional transactional data to create high-value customized predictive models.